ClearCafe Config 2.0

How we’re swapping Grok for Claude Agent SDK to make our FreeScout → SOP → AI triage system 10× smarter (with real persistent memory and zero prompt stuffing)

← Email Quarterback SOP · ClearCafe product

The Current Setup (ClearCafe Config 1.0)

You already know the flow inside config.clearcafe.com:

FreeScout webhook or poll → new customer email
Python backend pulls the relevant SOPs from our internal docs
Stuffs email + full SOP text into a giant prompt
Sends to Grok (xAI) → gets JSON with category, assignee, draft reply, tags
Applies actions back to FreeScout (assign, add internal note, change status)

It works great… but every single email is stateless and we’re burning tokens re-sending the same SOPs over and over.

ClearCafe Config 2.0 – Claude Agent Brain

We’re replacing the Grok API call with Anthropic’s Claude Agent SDK and turning the whole thing into a real digital coworker that lives in its own workspace.

Persistent SOP Files

All SOPs, tone guides, escalation rules live as real Markdown files the agent can read on demand — no more copy-paste into prompts.

Memory That Compounds

After every email, it saves a tiny JSON artifact. After 50–100 emails it starts saying “this matches the same issue we fixed for Customer X last month”.

Tool-Chaining Built In

Read FreeScout thread → search SOP folder → pull past resolution → draft reply → verify tone → apply tags. All in one autonomous loop.

90% Fewer Manual Reviews

Real users with identical FreeScout + Claude Agent setups are hitting inbox-zero with almost zero touch after the first week.

Migration Plan (Already in Progress)

Keep existing FreeScout polling/webhook code 100% untouched
Swap the single Grok API call for Claude Agent SDK (5-line change)
Mount /sops/ folder with all Markdown docs into the agent workspace
Add memory artifact saving after each successful triage
Optional: Add sub-agents (one for classification, one for drafting, one for final review)

Estimated effort: 4–6 hours total.

Live Demo of the New Flow

# Old way (ClearCafe Config 1.0)
response = grok.chat.completions.create(
    messages=[{"role": "user", "content": giant_prompt_with_sops}]
)

# New way (ClearCafe Config 2.0)
agent = Agent(
    model="claude-3-7-sonnet-20241022",
    workspace="/app/clearcafe-agent",
    system_prompt="You are ClearCafe support. Use files in /sops and /memory for every decision."
)

result = agent.run(f"Process new FreeScout ticket #{ticket_id}")

Where We’re At Right Now (December 2025)

Basic Claude swap working in dev
All SOPs converted to clean Markdown files
Memory artifact system live
Accuracy already beating Grok
Full auto-apply launching this week

Want This for Your Team?

Running FreeScout, Gmail, Zendesk, Front — whatever — and tired of the same emails every day? This exact stack is now plug-and-play.

→ See ClearCafe Config in action